What is VoIP?
VOIP is an acronym for Voice Over Internet Protocol, or in more common terms phone service over the Internet.
If you have a reasonable quality Internet connection you can get phone service delivered through your Internet connection instead of from your local phone company.
Some people use VOIP in addition to their traditional phone service, since VOIP service providers usually offer lower rates than traditional phone companies, but sometimes doesn't offer 911 service, phone directory listings, 411 service, or other common phone services. While many VoIP providers offer these services, consistent industry-wide means of offering these are still developing.
5 Reasons why your BPO business needs a VOIP
A growing number of companies are now opening up to the benefits of VoIP. Employing newer applications and better technology, BPO businesses in particular are making the most of VoIP platforms. Whether it’s an interactive chat application or simply being available all the time, the technology can be really useful. It offers users a unified means of communication which can be really useful in the long run. If you still haven’t given it a thought, here are 5 reasons why your BPO business needs a VoIP.

1. Lower Costs:
The basic advantage of VoIP is that you get an international calling card at really cheap rates, a definite upside for business owners. Enterprises can look forward to packaging autonomous voice and data networks efficiently which really lessen the burden on the finances. It’s only obvious that having one single high speed network line for all means of communication instead of multiple ones will see that you don’t burn a hole in your pocket.
2. Hardware:
Cheap calls from India with a VoIP service providerare no longer a dream. Much in contrast to traditional voice devices, a VoIP-enabled device will make it easier for you to maintain calls. BPO businesses for that matter can effortlessly have CRM systems put in place, irrespective of their workforce. If your contact center is located remotely, this feature will definitely offer more flexibility for smooth operations.
3. Efficiency in Operations: International calling cards:
VoIP will allow BPO businesses to make the most of speedy connections. This can be a boost for call centers which primarily derive all their traffic through efficient communication means. You can rest assured about the call abandon rates coming down drastically courtesy of the call linkage feature. Most dialers have long pauses, forcing consumers to make a connection with sales calls, a put off really.
4. Automatic Recording:
Another benefit of a VoIP-enabled internet calling card is that calls can be recorded automatically. This allows companies to trace back calls even if they have been missed for some reason.
5. Automation of processes:
In addition to the above, incorporating VoIP technology in call centers can also allow users to automate their internal processes. The provided customer intelligence makes it easy for providers to not just up the quality of their services but also their sales programs. What’s more, productivity can be supervised minus any hassles thanks to the calls being recorded.
Most BPOs today are more than just voice calls. Interactive chats and email is an imminent feature and making the most of them with VoIP will definitely boost their business. Better call distribution systems, voice control and call resolution are some added advantages. Allowing the internet to route calls is definitely more than a helping hand. Imagine being able to seamlessly control various remote locations through a centralised office. The coming years will definitely see this technology being adopted at a better rate. It holds benefits for not just the employer but also the employees. Yes, international calling cards India is the way to go.
Major Business Benefits and Advantages of Installing VoIP for your Business
With an excellent quality VoIP system installed and running well in your company offices to provide remote access for you and your employees, you can work much more efficiently, achieving more in less time. You will enjoy the many benefits of knowing that you can leave the responsibility of your advanced office telecommunications system operations to your VoIP provider while you handle other important business matters. Other major benefits and advantages of your new business VoIP system enable you to accomplish the following:
Schedule Your Own Business Hours
With the aid of your comprehensive VoIP installation, you can virtually work whatever hours you choose, from any location. With one designated telephone extension, clients can reach you wherever you are by calling one number. This number can be programmed to ring through to all your phones at once—cell phone, home number, or any other number you direct calls to, including voicemail. The virtual extension can also handle your outgoing calls, whether you are in the office, at home, using your cell phone from the airport or at a hotel in another city. Also, the phone of your call's recipient will register your number on caller ID, no matter what phone or digital device you place the call from.
Telecommute with Style and Ease
With use of hosted PBX from the cloud, your advanced communications system can quickly connect you with another office or with everyone in your company, even if you have both national and international office locations. With the expert technology of hosted PBX, by dialing a single extension, you can be in touch with Pittsburgh or Paris.
Use Diverse Messaging Features
Gain benefits from such messaging options as Voicemail Transcription so you can read textual messages while in meetings or other places where listening to messages is inappropriate or not possible. After receiving transcriptions, you can fax or email documents and carry on business quietly, all by using a few simple functions on your phone. You can also forward these transcribed messages to other business associates or staff members silently, without disturbing anyone around you. Even when you are in transit from your office to another location, many commuter trains and buses now enforce quiet policies and limit cellular phone use by passengers. However, this is never a problem when you have sophisticated Voicemail Transcription service as a feature of your company's VoIP plan.
Request Multiple Phone Numbers
VoIP providers often supply additional phone numbers to service subscribers, free of charge or for a nominal fee. Some providers offer virtual extensions, virtual faxing options and toll-free numbers. Your VoIP service may also include unlimited calling, directory assistance and Internet 911 connection. To gain ultimate competitive business advantages, consult your VoIP provider team to ensure that you understand all the features and functions available to you according to your advanced telecomm service plan. Let your VoIP system work fully for you to best customize and optimize your total business communications experience.